At on9-info.com, we are committed to delivering high-quality educational content and outstanding customer service. This policy details the conditions under which refund requests may be reviewed, ensuring clarity and fairness for everyone involved.

Your Satisfaction Matters

Your learning journey is our priority. If you face technical issues or are dissatisfied with our service, we encourage you to reach out to our support team first. Often, concerns can be resolved swiftly, allowing you to continue your course without disruption.

Refund Eligibility

Refund requests will be assessed based on the following criteria:

• Time-Sensitive Requests: Must be submitted within 14 days of purchase, accompanied by a clear explanation.
• Unauthorized Charges: Proof is required if the transaction was fraudulent or not authorized by you.
• Technical Barriers: Refunds may be issued if unresolved technical issues significantly hinder course access.
• Special Cases: Other valid reasons will be reviewed individually at our discretion.

Preventing Misuse

• Repeated or unjustified refund requests may result in restrictions on future purchases.
• Violations of our Terms of Service (e.g., unauthorized content sharing) may void refund eligibility.

Key Details

• This policy is part of our Terms of Service—by purchasing, you agree to these terms.
• Transactions completed before account closure remain subject to this policy.

Still have questions? Contact our support team anytime at info@on9-info.com – we’re here to help!